Back of the House

In the Hospitality industry, and as I believe exists in all other fields, we have those personnel known as the following people:

A. Front of the House - meaning those whose job involves concentrating on providing for the needs of external customers
B. Back of the House - those people you don't necessarily see, but are there and are involved in supporting the activities of the front people.

In one of our latest trainings in the Hotel, we were given the chance to recognize our hidden heroes, who in one way or another, have helped us in any way.

Stickers from training


Hidden Hero nomination sheet.

Just made me think... Everyday, we meet a lot of people who unexpectedly go out of their way to help us. These people may think what they did was menial, but it might have meant a lot for us.

So let me ask - How about you? Who's your hidden hero? :)